Who We Are
Kehvo is operated by Sims Commerce LLC, based in California, USA ("Kehvo," "we," "us"). This policy explains what personal information we collect when you visit kehvo.com or buy from us, how we use it, and your choices. Questions? Email support@kehvo.com.
Information We Collect
- Information you give us: name, email, shipping and billing address, phone number (if provided), order details, and messages you send us.
- Payment information: handled securely by Shopify and our payment processors. We never see or store your full card number.
- Information collected automatically: device and browser type, IP address, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
- Reviews: if you leave a product review, your name and review may be shown publicly on our site.
How We Use Your Information
- To process and ship your orders and manage your subscription
- To send order updates, renewal reminders, and customer support replies
- To send marketing emails or texts, only if you opt in (you can unsubscribe anytime)
- To improve our website, products, and advertising
- To prevent fraud and meet legal obligations
Who We Share It With
We don't sell your personal information for money. We share it only with service providers that help us run the store, such as:
- Shopify: our store platform and checkout
- Loop Subscriptions: manages subscriptions and renewals
- Our fulfillment partner and shipping carriers (USPS): to pack and deliver your order
- Review and email/SMS tools: to collect reviews and send messages you've agreed to
- Advertising partners (such as Meta): to measure and improve our ads using cookies and pixels
We may also share information if required by law or to protect our rights.
Cookies & Advertising
We use cookies and pixels (including the Meta Pixel) to keep your cart working, understand site traffic, and show you relevant ads. Under some state laws, using these for targeted ads may count as "sharing" personal information. You can opt out by adjusting your browser cookie settings, using your browser's Global Privacy Control signal, or emailing us.
Your Privacy Rights
Depending on where you live (including California), you may have the right to:
- Know what personal information we have about you
- Request that we delete or correct it
- Opt out of the sale or sharing of your information for targeted advertising
- Not be treated differently for using these rights
To make a request, email support@kehvo.com. We'll verify your identity and respond within the time required by law.
Data Security & Retention
We use trusted providers and reasonable safeguards to protect your information. We keep it only as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements.
Children's Privacy
Our products and website are intended for adults 18 and older. We don't knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date on this page shows the latest version.